Frequently Asked Billing and Insurance Questions
- How may I pay?
- Can I pay my bill online?
- Who do I call if I have a question about my bill?
- Do I need a referral?
- Does Optim take my insurance?
- What if my child needs to see a doctor?
- What if I’ve been in an accident?
- What if I need surgery?
- Are my doctor’s bills incorporated into my hospital or surgery center bill?
Q. How may I pay?
Q. Can I pay my bill online?
A. Yes! Please visit our online bill pay for payment options.
Q. Who do I call if I have a question about my bill?
A. You may speak with a billing manager about your bill Monday – Friday from 8:30 AM – 5:00 PM.
- Optim Medical Center-Tattnall 912.644.3362
- Optim Medical Center-Screven 912.644.3362
IMAGING / MRI
- Coastal Imaging 888.760.2455
- DeRenne 888.760.2455
- Statesboro 912.644.5353
Q. Do I need a referral?
A. Some health insurance plans require patients to obtain a referral from their Primary Care Physician (PCP) before seeing a healthcare specialist. If you are unsure, please contact your insurance company directly. If a referral is needed and we have not received the required referral prior to your appointment, you will be rescheduled.
Q. Does Optim take my insurance?
A. Please see the list below. As plan contracts are subject to change at any time, it is our patients’ responsibility to verify our participation in your insurance plan.
Medicare Advantage Industry Buying Group
BlueCross / BCBS Cigna
Principle Edge Amerigroup
The Care Network Tricare Standard & Prime
Optim facilities accept a wide array of commercial plans as well as most Medicaid and Medicare plans. We also work with most MVA and Workers Compensation claims. If you have questions about your policy specifically, please call your Financial Counselor.
Optim Surgery Center – Savannah 912.629.3508
Optim Medical Center – Tattnall 912.557.1000
Optim Medical Center – Screven 912.564.7426
Q. What if my child needs to see a doctor?
Q. What if I’ve been involved in an accident?
Q. Are my doctor’s charges incorporated into my hospital or surgery center bill?
A. No, your physician’s bill is separate from the hospital or surgery center bill. You will receive separate bills for medical services performed by other contracted professional medical personnel. They may work at our hospital or surgery center, but do not work for Optim, such as radiologists, pathologists and anesthesiologists. Please contact their private offices with questions about their bills.